San Francisco Baking Institute: Return Policy

Online Retail Shop Returns & Refunds Policy

Thank you for placing your order with San Francisco Baking Institute (SFBI). We guarantee your satisfaction with products from our online store.

  • Returns: If you contact us within a 15-day period of receiving your item, we can process a return. Please note: the cost of all return postage is the customer’s responsibility.
  • For refunds, it will be for the cost of the item itself minus a 20% restocking fee and does not include the shipping cost. Refunds will be processed once the item is received by SFBI. 
  • If there is an issue with your shipment, please contact us at customerservice@sfbi.com.
SFBI is not responsible for merchandise lost, damaged, or destroyed after pick-up by carrier and consigned to the purchaser. If shipment is damaged a claim is necessary. SFBI will furnish proof of shipment to the purchaser, but claims are to be filed with the shipping carrier of the customer's choice.